Frequently Asked Questions
Datapath Centric FAQ's
I AM PLANNING TO MODIFY MY EQUIPMENT IN ABOUT A YEAR WILL THIS CONTINUE TO WORK WITH MY UP GRADE?
Datapath’s products are modular and users can upgrade or change the CPU hardware that house the graphics cards and will not cause incompatability as long as the CPU continues to use Windows as its operating system.
I NOTICE THIS PRODUCT COMES FROM THE UK EXCLUSIVLY. HOW DOES THAT AFFECT MY PRICE WITH THE EXCHANGE RATE? IF THE EXCHANGE RATE MODRATES BETWEEN ORDERING AND SHIPPING DOES THAT CHANGE MY PRICE?
The exchange rate does influence pricing, however in order to stabilize the pricing structure Datapath and D.Y. Nye Co., try to maintain an fixed exchange rate that has a plus or minus margin of 5-points.
DOES D.Y. NYE Co., INC. FUNCTION AS A SYSTEMS INTEGRAOR?
No, D.Y. Nye Co. is a traditional distributor who seeks out companies that wish to OEM or integrate Datapath’s products into their suite of products.
IS THERE A TECH SUPPORT HERE IN THE US FOR MY QUESTIONS? IF SO, HOW DOES THAT OPERATE TO HELP ME TROUBLE SHOOT MY PROBLEM AND TURN AROUND TIME?
D.Y. Nye Co., Inc. fulfills the role of a traditional distributor and does provide cursory and Tier 1 technical support for all Datapath’s products. When issues arise that require a higher level of technical expertise, users are urged to contact Datapath directly either via email (support@datapath.co.uk) or telephone (44-1332-294441). In addition, if requested D.Y. Nye Co., can also further assist customers by facilitating conference calls with Datapath engineers.
HOW FAST CAN THIS PRODUCT GET TO ME WITHIN THE US? DO YOU SHIP INTERNATIONALLY?
D.Y. Nye Co., Inc. does maintain stock on a majority of Datapath’s suite of products, however because of some of unique variety within certain Datapath’s products we do not maintain every product. Thus when items are order from the UK there is roughly a 4-5 day lead time, between placement of the order and arrival at our warehouse in Pittsburgh.
D.Y. Nye Co., Inc. does ship internationally within the Western Hemisphere and does supply many customers in Canada and Mexico with Datapath products.
WHAT HAPPENS IF I GET THE CARD AND IT DOES NOT WORK?
All Datapath products carry a standard 1-yr warranty. If a customer receives a product that is DOA or is found to be faulty out of the box, we ask that it be sent back to D.Y. Nye Co., Inc, and once D.Y. Nye Co. receives tracking confirmation that the unit is on its way back a replacement card will be shipped out to the customer.
General FAQ’s
IS D.Y. NYE Co., INC STRICTLY A FULFILLMENT CHANNEL?
No, D.Y. Nye Co., Inc. is a customer advocate whose duty is to listen to their needs and provide them with access to a variety of manufacturers that can fulfill their requests. D.Y. Nye Co., Inc.’s goal is to build relationships with organizations and in addition to offering products and technical support, become an informational resource that corporations can rely upon when formulating strategies with regards to new technology, market trends, and best practice procedures.
DOES D.Y. NYE Co., INC. OFFER INSTALLATION SERVICES?
Yes D.Y. Nye Co., does have resources to install the IT and Facility solutions we offer. Each project is assessed on a case-by-case basis.
D.Y. NYE Co. HAS TWO OFFICES ARE THE SAME SERVICES AVAILABLE AT BOTH?
No each office has specific specialties, the headquarter location in Greensburg, PA is responsible for accounting, warehousing, legal, and shipping. Our Abington PA location is in charge of Datapath products and general technical support. Both offices coordinate activities and work in conjunction with each other, thus there is general knowledge of all activities at either office, and it is recommended users work back through their account executive.
DOES D.Y. NYE Co., INC BUY PRODUCT THROUGH DISTRIBUTION?
No D.Y. Nye Co. works directly with manufacturers on all our products and solutions, which provides us with superior access to support and R&D services which we can pass along to our customer base.
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