Support Procedures

D.Y. Nye Co Inc’s does offer Tier 1 technical support on all products we represent, and if we cannot resolve the issue we will immediately engage the manufacturer to further assist with the troubleshooting process. In order to resolve the customer’s problem as efficiently as possible, assistance from the customer is required. Therefore we ask that you take the following steps when contacting your D.Y. Nye Co. representative;

1. Identify the product or service that you are having difficulty with including serial number, make, model, and any components

2. Provide a brief description of the problem when it started to occur and if the problem can be consistently replicated. Please be certain to include error messages, driver version, and firmware version of the product in the description.

PLEASE cc Cady Navarro (cnavarro@dynye.com), our tech support manager, on all support related emails to your DY Nye Co. sales representative.

RMA PROCEDURE 

If it is determined that the product in question requires repair or replacement and an RMA, please email rma@dynye.com and include the

1. Product Model #
2. Serial Number
3. Return Address for product to be returned to once repair is completed.